Privacy Policy
Last Updated: 21 September 2026
At Marlie Locksmiths, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you contact us or use our website.
1. Information We Collect
We may collect your name, telephone number, email address, location/postcode, service requirements, vehicle details, photographs and any other information you provide through our contact forms, WhatsApp, email or telephone.
2. How We Use Your Information
We use your information to respond to enquiries, provide locksmith and auto locksmith services, arrange appointments or emergency callouts, provide quotations and communicate with you about your requested service.
3. Contact & Emergency Enquiries
When you contact us by telephone, WhatsApp or email, we may retain the information you provide so that we can respond to your enquiry and deliver the requested service.
4. Website Forms & Photo Uploads
Information submitted through our website forms, including uploaded photographs of locks, keys, doors or vehicles, is used only to assess your enquiry and provide an appropriate response or quotation.
5. Payments
Where applicable, payment information may be processed through third-party payment providers. We do not knowingly store complete card payment details on our website.
6. Cookies & Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage and maintain security. You can control cookies through your browser settings.
7. Third-Party Services
Our website may use services such as Google Maps, Google reCAPTCHA, Google Reviews and WhatsApp. These services may process information in accordance with their own privacy policies.
8. Data Security & Retention
We take reasonable technical and organisational measures to protect your personal information. We retain information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and business requirements.
9. Your Privacy Rights
Depending on applicable UK data protection law, you may have rights to request access to, correction or deletion of your personal information, as well as other applicable rights. You can contact us to make a privacy-related request.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Marlie Locksmiths
13 Tay Place, Irvine, Ayrshire, KA12 9LE, Scotland, United Kingdom
Telephone: 07528 719664
Email: info@marlielocksmiths.co.uk